Customer Onboarding Consultant
Yesterday
Description
• Superside is looking for a Customer Onboarding Consultant for the Onboarding Services team to guide customers through the initial stages of their journey with Superside. • Tailor the onboarding process to our customers’ needs, ensuring their successful integration into our creative ecosystem, and helping strengthen our partnerships with them. • Customers will range from up-and-coming start-ups to well-established brands and companies like Meta, Amazon, Shopify and Google. • Success in this role will be measured by your ability to serve as a trusted advisor to both the customer and internal account teams, facilitating a seamless onboarding experience and fostering strong, lasting relationships.
Requirements
• Educational Background: A Bachelor’s degree in Business, Marketing, or a related field. • Customer-Centric Experience: Proven success in a customer-focused role, preferably within a SaaS or creative services environment. • Exceptional Communication Skills: Demonstrated ability to build trust and rapport with customers through outstanding communication and relationship-building abilities. • Strategic Problem-Solving: Strong strategic thinking, business acumen, and proactive problem-solving skills to align onboarding initiatives with customers' overarching goals. • Onboarding Expertise: In-depth understanding of customer onboarding processes, support best practices, and digital marketing fundamentals. • Business Alignment: Ability to leverage onboarding strategies to drive customers’ broader business objectives effectively. • Project Management: Expertise in managing multiple customer accounts simultaneously, delivering high-quality results on time. • Data-Driven Decision Making: Proficiency in analyzing data, metrics, and performance indicators to provide actionable insights to account teams and customers. • Language Proficiency: Advanced English skills, with the ability to clearly present ideas and simplify complex concepts for diverse audiences. • Tech Savviness: Knowledgeable about industry trends, emerging technologies, and the competitive landscape to remain ahead of the curve. • Customer-Focused Drive: A proactive, high-performing mindset with a customer-centric approach and a strong bias for action.
Benefits
• A global community of 200+ best-in-class creatives working from more than 60 different countries • Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy • A high-pace, high-energy, and high-performance environment • Trusting, ego-free, and truth-seeking team members • Pioneering the future of work with a fair, friendly, and supportive community. We’re pretty proud of this one • The opportunity to build an international career through creative mentorship from top design leaders. We - grow, you grow • Work closely with leading global brands on a wide variety of creative projects. We’re talking about Amazon, Meta, Twitch, LVMH, Puma, Shopify, and others
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