SuperStaff
SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.
Native Korean Customer Service Representative
February 8
SuperStaff
SuperStaff is an outsourcing provider with talent hubs and call centers located in the Philippines, Colombia, and the United States. They specialize in building fully engaged leased teams and providing customized BPO solutions. Their services include multilingual support, customer service outsourcing, recruitment process outsourcing, e-commerce outsourcing, and knowledge process outsourcing. With a focus on cost-efficiency and scalable processes, SuperStaff helps businesses expand their talent pools, reduce operational costs, and improve performance across various functions. Their commitment to transparency and high performance drives their partnerships with global businesses.
📋 Description
• We are looking for a Tier 1 Korean Customer Service Representative (CSR) to provide front-line support for our Korean-speaking health insurance clients. • As a Tier 1 CSR, you will handle basic inquiries and provide assistance with health insurance policies, claims, and billing. • This role is ideal for someone with strong communication skills in Korean and English, as well as a customer-centric attitude. • Training on health insurance products and processes will be provided.
🎯 Requirements
• Language Proficiency: Fluent in Korean (reading, writing, and speaking) and proficient in English. • Experience: 1 year of customer service experience, preferably in a call center or support environment. Experience in health insurance is an advantage but not required (training provided). • Communication Skills: Ability to communicate clearly and professionally in both Korean and English. • Problem-Solving: Basic problem-solving skills to address common inquiries and escalate issues as needed. • Technical Skills: Familiarity with CRM systems, data entry, and email/chat support platforms is a plus.
🏖️ Benefits
• HMO with 1 free dependent upon hire • Life Insurance • Work onsite • Night Shift (10% Night Differential) • 20 PTO credits upon regularization • Great Company Culture • Career Growth and Learnings
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