Native Korean Customer Service Representative
4 days ago
Description
• We are looking for a Tier 1 Korean Customer Service Representative (CSR) to provide front-line support for our Korean-speaking health insurance clients. • As a Tier 1 CSR, you will handle basic inquiries and provide assistance with health insurance policies, claims, and billing. • This role is ideal for someone with strong communication skills in Korean and English, as well as a customer-centric attitude. • Training on health insurance products and processes will be provided.
Requirements
• Language Proficiency: Fluent in Korean (reading, writing, and speaking) and proficient in English. • Experience: 1 year of customer service experience, preferably in a call center or support environment. Experience in health insurance is an advantage but not required (training provided). • Communication Skills: Ability to communicate clearly and professionally in both Korean and English. • Problem-Solving: Basic problem-solving skills to address common inquiries and escalate issues as needed. • Technical Skills: Familiarity with CRM systems, data entry, and email/chat support platforms is a plus. • Customer Focus: Ability to empathize with customers and provide helpful, accurate information. • Detail-Oriented: Ensure that customer inquiries are handled with attention to detail and care. • Team Player: Willingness to collaborate with other team members and departments to improve the overall customer experience. • Adaptability: Ability to learn quickly and apply new information to assist customers effectively.
Benefits
• HMO with 1 free dependent upon hire • Life Insurance • Work onsite • Night Shift (10% Night Differential) • 20 PTO credits upon regularization • Great Company Culture • Career Growth and Learnings
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