Customer Success Specialist

August 26

🇺🇸 United States – Remote

💵 $47.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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• Support customers using Supervision Assist • Manage incoming email and phone requests • Handle customer complaints, provide solutions and follow up to ensure resolution • Proactively build and maintain help articles and tutorials • Assist with new customer onboarding • Conduct marketing research and create materials • Complete relevant HIPAA and organizational security training • Communicate the benefits of Supervision Assist to potential clients • Assist in identifying bugs related to Supervision Assist

Requirements

• Proven experience with Customers • Demonstrated ability to utilize technology tools. • Based in the US and legally eligible for employment • University Bachelor's degree or equivalent experience • Strong English language skills • Effective communication skills to both understand customer needs and communicate those needs to the development team • Strongly self-motivated and driven • Able to communicate with clarity and compassion among a diverse team • Bonus points for: Experience working on a 100% remote team • Knowledge using Mailchimp, Helpscout, or Canva. • Experience and interest in web accessibility, e.g. WCAG standards • Experience with HIPAA compliance • Familiarity with Mental/Behavioral Health professions

Benefits

• Competitive salary • 21 days paid time off + 6 paid holidays per year • Medical coverage for employee and family, 100% employer-paid • Professional continuing education allowance • Flexible, sustainable work making a positive impact in the world

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