SupportNinja
SupportNinja is a company that specializes in providing customized outsourcing solutions for various business needs. They offer services such as customer support, technical support, content moderation, data processing, and finance and accounting. By leveraging cutting-edge technology and a highly skilled global workforce, SupportNinja aims to enhance customer experiences and streamline operations for businesses looking to scale efficiently without the burden of long-term commitments.
outsourcing • customer support • customer experience • back-office support • lead generation
Customer Service Representative
January 6
SupportNinja
SupportNinja is a company that specializes in providing customized outsourcing solutions for various business needs. They offer services such as customer support, technical support, content moderation, data processing, and finance and accounting. By leveraging cutting-edge technology and a highly skilled global workforce, SupportNinja aims to enhance customer experiences and streamline operations for businesses looking to scale efficiently without the burden of long-term commitments.
outsourcing • customer support • customer experience • back-office support • lead generation
📋 Description
• The Customer Service Representative II is responsible for handling customer inquiries via a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a timely and professional manner. • Responds promptly and professionally to customer inquiries via a maximum of two communication channels such as phone, email, or chat • Provides in-depth information about products and services to customers • Resolves complex customer issues in a timely and efficient manner • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions in the organization’s CRM • Handle cases that require escalation to higher-level support or management and ensure they are resolved efficiently • Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed to resolve customer issues • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned
🎯 Requirements
• Must have a high school diploma or equivalent • Must be 18 years of age or older • 1-2 years of previous customer service experience, preferably in a call center environment • Strong communication skills, both verbal and written • Knowledge and experience with a CRM preferred • Proficient in using computers and various software applications
🏖️ Benefits
• Work Schedule: 8:30 AM to 5:00 PM EST, Monday - Friday • Work Set Up: Permanent Remote • Type of Contract: Full Time • Equipment Provision: Company Provided
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