Customer Service Representative (Hospitality/Events/Retail)

May 9

Apply Now

Receive Emails with Similar Jobs

SupportNinja

WebsiteLinkedInAll Job Openings

Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Manage a high volume of customer inquiries coursed through email, chat, and call with accuracy and efficiency • De-escalate situations involving dissatisfied customers, offering patient assistance. • Empathize with customers and prioritize their needs in this very important event. Collaborate with other team members to overcome challenges and deliver a memorable Customer Experience. • Consistently follow recommended steps for resolution of customer concerns; have a keen eye for detail. • Use Zendesk to manage tickets at the end of every month, export the tickets attached to each concern and then roll up what the themes are in terms of who’s contacting them.

Requirements

• Excellent written and oral communication skills in English. • Able to be the voice of the company while handling customers in a professional manner. • 1 year of experience in a call center, eCommerce, customer service, retail, hospitality, or frontline roles interacting directly with customers ( Retail, Bars, Hotels, Restaurants, Front of House roles) • Ability to empathize is a must — wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests. • The individual who has an innate curiosity and shows initiative to continuously learn • Has a team player mindset with innovative ideas and strong attention to detail. • Experience with Ticketing System (Jira)

Benefits

• Employee Focused • Always Be Humble • Improve Everyday • Compassionate Candor • Collectively Bring Joy