Customer Service Representative II

August 16

Apply Now

Receive Emails with Similar Jobs

SupportNinja

WebsiteLinkedInAll Job Openings

Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Responds promptly and professionally to complex customer inquiries via phone, email, or chat • Provides in-depth information about products and services to customers • Resolves complex customer issues in a timely and efficient manner • Follows up with customers to ensure that their issues have been resolved to their satisfaction • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborates with other departments as needed to resolve customer issues • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times • Adheres to company policies and procedures • Meets or exceeds performance targets for related KPI’s • Performs other duties as assigned

Requirements

• Must have high school diploma or equivalent • Must be 18 years of age or older • 1 year of previous customer service experience, preferably in a call center environment • Strong communication skills, both verbal and written • Proficient in using computers and various software applications

Benefits

• Company Provided Equipment