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SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Sales Coach
May 14
SupportNinja
Showing the world a better way to outsource.
outsourcing • customer support • customer experience • back-office support • lead generation
1001 - 5000
💰 Private Equity Round on 2021-02
Description
• Set sales targets, track progress and report results • Act as a consultant to employees and provide helpful advice on coping with job-related challenges • Onboard and train new employees • Identify individual and team training needs • Develop educational materials, including presentations, sales scripts, case studies, role-playing and job simulation activities • Gather feedback on all training programs from trainees, managers and instructors • Audit sales interactions and provide meaningful on-the-fly feedback • Evaluate employees’ performance after each training • Circulate best practices in selling, upselling, cross-selling and objection-handling • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times ● • Perform other duties as assigned
Requirements
• Must have high school diploma or equivalent • Experience in a Sales Coach, Sales Trainer or similar role • Excellent communication skills, both verbal and written • Ability to motivate and drive results • Strong problem-solving skills • Proficient in using computers and various software applications
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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