VoIP Technical Support

September 6

Apply Now

Receive Emails with Similar Jobs

SupportNinja

WebsiteLinkedInAll Job Openings

Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Respond promptly and professionally to customer inquiries via phone, email, or chat regarding customer service or technical issues • Provide accurate information about products and services to customers • Resolve customer service and technical issues in a timely and efficient manner • Recommend appropriate workarounds for customers, network hardware, software, and call flow routing/design elements • Develop a deep understanding of client services or products including features, functionality, connectivity and integrations • Follow up with customers to ensure that their issues have been resolved to their satisfaction • Properly and accurately document customer interactions and technical issues in the organization’s CRM • Assist customers by providing product demonstrations, training sessions and best practices as needed • Provide regular updates to leadership regarding customer feedback and support performance • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times • Perform other duties as assigned

Requirements

• Must have high school diploma or equivalent • 3 years of experience as VoIP Technical Support • Experience with VOIP Hardware and Software • Advance knowledge of VOIP, networking, routers and modems • Familiarity with a CRM and ticketing system • Experience supporting VOIP products or systems • VOIP Hardware and Software are both hard req • Must meet minimum BYOD (bring your own device) and internet speed specifications

Benefits

• Employee Focused • Always Be Humble • Improve Everyday • Compassionate Candor • Collectively Bring Joy