Seasonal Customer Service Representative

2 days ago

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Support Services Group

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Call Center Technical Support • I/T Infrastructure Services • Technology Support Services • Support & Repair Services • Technology Legacy / End-of-Life Support Services

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Description

• Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls • Provide timely, efficient, and accurately follow up to user questions or issues • Serve as a champion of the brand through excellent communication and brand awareness. • Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member. • Update member information in multiple member databases depending on member needs. • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Requirements

• High School or GED Diploma (Required) • Call Center experience preferred, but not required • Excellent written communication skills; attention to detail, data accuracy, and speed • Ability to navigate multiple technology systems, and multi-task • Interpreting data and questions to create first contact resolution • Customer service orientated • Adaptability in a fast-paced changing environment • Must be able to think proactively and to collaborate effectively. • Must reside in Nova Scotia or New Brunswick • Must be legally authorized to work in Canada. • Must be willing to submit/pass background check.

Benefits

• Earn extra money for the Holidays • Tons of growth opportunities (93% of our non-agent positions are filled internally) • Save Time and Money on food and transportation working safely from the comfort of your own home! • A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more • A feeling of accomplishment when you WOW Customers! • Fun team environment where we work hard to Build TRUST every single day • Enjoy the PEACE OF MIND that working from home will afford you!