Seasonal Customer Service Representative - Inbound - Work From Home

2 days ago

Apply Now

Receive Emails with Similar Jobs

Support Services Group

WebsiteLinkedInAll Job Openings

Call Center Technical Support • I/T Infrastructure Services • Technology Support Services • Support & Repair Services • Technology Legacy / End-of-Life Support Services

5001 -

Description

• Provide support to the member servicing various billing and payment processing questions and/or issue resolution via inbound calls • Provide timely, efficient, and accurate follow-up to user questions or issues • Serve as a champion of the brand through excellent communication and brand awareness. • Responsible for maintaining a prominent level of professionalism, working to establish rapport with every member. • Update member information in multiple member databases depending on member needs. • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Requirements

• High School or GED Diploma (Required) • Must have high speed internet • Call Center experience preferred, but not required • Excellent written communication skills; attention to detail, data accuracy, and speed. • Ability to navigate multiple technology systems, and multi-task. • Interpreting data and questions to create first contact resolution. • Customer service orientation. • Adaptability in a fast-paced changing environment. • Must have excellent grammar, punctuality, speed, and the ability to thrive in a complex organization. • Must be able to think proactively and to collaborate effectively. • Must reside in Nova Scotia or New Brunswick • Must be legally authorized to work in Canada. • Must be willing to submit/pass a background check.

Benefits

• Earn $15.70/hr • Equipment provided • Ongoing training designed to improve customer experience and business performance • A leadership team that hears your voice; we know that when we WORK Together, we can accomplish so much more • A feeling of accomplishment when you WOW Customers! • Fun team environment where we work hard to Build TRUST every single day