Account Manager - Fluent English

November 5

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Passionate about the latest trends in Tech? • What if you had a chance to be a part of the world's leading Hardware, Software, or SaaS solutions? Take your chance to become a mediator between our company, a group of our clients, and support teams. • Join our team as an Account Manager to provide high-level quality service for famous worldwide well-known companies. Get the most agile digitalized training and emerge into technical, and business knowledge of a product to provide a seamless experience for users all over the globe. • Excited? Let's see what it takes 💛 • What you will do: • Take part in the new clients' integrations; • Simultaneously manage clients from a diverse list of industries; • Maintain constant communication with support teams and clients; • Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA); • Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis; • Maintain security standards within teams and also on the client's side; • Proactively mediate and resolve any clients' and consultants' concerns etc.; • Monitor service quality via internal or external Quality Assurance platforms; • Monitor team discipline and ensure corporate culture within the team; • Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients; • Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants; • Help talented people from your teams grow and develop professionally; • Work with diverse cultures and countries, and meet wonderful people; • Find a permanent place to grow professionally; • Be a leader, not a manager.

Requirements

• Fluent in English (C1-C2 levels). • 1+ years of experience in a similar position or 2+ years experience in customer support. • Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel). • Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards. • Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics. • Team player who worked on cross-departmental projects for further service delivery enhancements. • Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.). • Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality), excited about communicating with people. • Excellent at organizing and multitasking, being able to work with several clients at the same time. • Having a track record of taking responsibility. • Love people and new technologies.

Benefits

• Business hours. • Opportunity to work fully remotely. • Inclusive international environment. • Compensation in USD. • Good bonuses for referring friends. • Paid intensive training and probation. • Work-life balance. • Responsive management interested in your growth and long-lasting cooperation. • Greenhouse conditions for self-development.