SupportYourApp
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
Customer Support Consultant, German and English
2 days ago
SupportYourApp
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
Description
• Provide exceptional customer support via chats, and emails • Build positive and long-lasting relationships with customers • Meet team KPIs • Always be up-to-date with cutting-edge technology • Securely work with customers’ sensitive information • Apply the latest and greatest customer happiness practices • Maintain working knowledge of our client’s products and services
Requirements
• Native German and English B2 • At least 6 months of experience in a customer support role • Experience providing support via chats and emails • Interest in crypto or stock exchange • Experience with Salesforce or Zendesk • Analytical and research skills • Positive and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) • Background in Finance, Economics, or Mathematics (great plus)
Benefits
• Flexible schedule • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development
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