Technical Support Consultant

September 24

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Provide exceptional customer support via calls, chats, and emails • Build positive and long-lasting relationships with customers • Meet team KPIs • Always be up-to-date with cutting-edge technology • Securely work with customers’ sensitive information • Apply the latest and greatest customer happiness practices • Maintain working knowledge of our client’s products and services • Communicate with developers and other departments of various IT companies

Requirements

• Excellent English skills (at least C1 for both spoken and written) • HTTPS protocol knowledge and log analysis • Familiarity with Web scraping and data extraction • Proficiency with scripting and automation • Manual testing skills • Positive and responsible attitude • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Flexible schedule • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development