Technical Support Consultant, fluent German

September 26

Apply Now

Receive Emails with Similar Jobs

SupportYourApp

WebsiteLinkedInAll Job Openings

Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000

💰 Venture Round on 2017-10

Description

• Passionate about the world of tech? • What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? • Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. • Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. • Excited? Let’s see what it takes 💛 • What You Will Do: • Providing exceptional technical support via calls, emails, and chats • Gathering required technical information to ensure resolution of complex cases • Working with cross-functional teams • Ensure customers' satisfaction • Securely work with customers’ sensitive information • Who are we? • SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. • We work with clients from over 30 countries and speak over 60 languages. • Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world. • We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience. • We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Requirements

• Excellent German and English (at least C1, written and verbal) • Basic technical knowledge of Intercom • Experience in technical support • Ability to work collaboratively in a team • Independent and proactive approach to work • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday to Friday, 4 AM–12 PM, Chile time • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development