L2 Technical Support Consultant

November 6

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Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services

1001 - 5000 employees

🤝 B2B

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2017-10

Description

• Passionate about the world of tech? • Join our Technical Support Engineer team today and thrive in a multicultural and multilingual environment while enjoying your home office. • Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach. • Provide exceptional technical support via calls, chats, and emails. • Assume ownership of technical issues reported by our customers and triage them as needed. • Resolve support inquiries of various difficulties. • Gather data to ensure the required technical info is collected to resolve even more complex tickets. • Process customer inquiries containing technical issues and/or feedback, and provide solutions and resolutions. • Maintain working knowledge of our client’s products and services. • Support on-site activities for both technicians, customers, and subcontractors. • Manage and maintain updated records of failures, maintenance activities, and bugs.

Requirements

• Excellent English communication skills (at least C1 for both spoken and written) • 1–2 years of prior experience in tech support, desktop support, or a similar role • Demonstrable experience in working with logs, including proficiency in interpreting, analyzing, and leveraging log data for troubleshooting, system optimization, and security analysis • Strong familiarity with CRMs and ticketing/support systems (Zendesk, Salesforce, Intercom, Freshdesk) • Hands-on experience with Windows and Linux operating systems • Solid understanding of how hardware and software platforms interact with one another • Strong troubleshooting and problem-solving skills, attention to detail • Excellent interpersonal skills

Benefits

• Flexible schedule • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development