Team Manager - Insurance Sales

3 days ago

⚔️ Virginia – Remote

Although this job is listed in Virginia, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔒 Insurance

🦅 H1B Visa Sponsor

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Sutherland

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Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions.

IT Services • Technology • Healthcare • Banking and Financial Services • Insurance

10,000+ employees

Founded 1986

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

💰 $300M Secondary Market on 2014-10

📋 Description

• Managers in this role get to: • Impact the business: By driving results aligned with stated goals for performance metrics, telephony metrics, utilization, productivity, attendance and attrition. • Manage administrative responsibilities: Such as attendance tracking, queue administration, and corrective delivery. • Influence the lives of others: Develop, train, and manage team members. • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. • Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions. • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. • Keep leaders informed: Relay important information in the form of timely and accurate reports.

🎯 Requirements

• Experience in managing a team of work-from-home direct reports • Experience and knowledge in sales • A Bachelor’s degree • Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues • Strong verbal and written communication skills; the ability to communicate in a clear, constructive, and professional manner • Strong customer-orientation when managing communications and issues • The ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives • A pro-active attitude towards developing trust and professional rapport with employees and team members; the ability to be a team-player • Must have Personal Lines or P&C license-Bilingual a major plus. • Able to work a 12:30-9PM EST and every other Saturday.