Swapcard
Run smart in-person & virtual events from one platform.
Networking • B2B Events • EventTech • EventProfs • Matchmaking
201 - 500
💰 Venture Round on 2018-06
Customer Support Specialist - Americas
May 10
Swapcard
Run smart in-person & virtual events from one platform.
Networking • B2B Events • EventTech • EventProfs • Matchmaking
201 - 500
💰 Venture Round on 2018-06
Description
• Support all users of the platform before, during, and after their event • Run regular webinars for event organizers and exhibitors • Help the event team create content for attendees, exhibitors and organizers • Provide online and/or onsite support for events throughout their duration • Be the voice of users to improve the product
Requirements
• High level of English and any other language will be appreciated! • Prior experience in customer service, support, or project management • Experienced and/or interested in tech and events • Excellent interpersonal skills • Collaborative with the ability to work autonomously • Service oriented & empathetic toward clients • Startup mindset - ready to learn, adapt, & initiate quickly • Passionate, proactive, and involved • Optimistic & calm when under pressure
Benefits
• Full remote opportunities • Embracing diverse collaboration • Supportive environment • Rapid career evolution and growth
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