SWBC
SWBC is a diversified company providing a comprehensive range of financial and insurance products and services for individuals, businesses, and financial institutions. Their offerings include a variety of insurance products such as life, auto, property, and commercial insurance, as well as lending solutions, investment services, and employee and executive benefits. They also offer services related to mortgage lending, tax advisory, and outsourced HR and collections services. SWBC is committed to putting its clients' financial success first by delivering tailored solutions that cover extensive areas within finance, insurance, and real estate sectors.
Insurance • Financial Institutions • Business • Banks • Credit Unions
Customer Service Representative
April 8
SWBC
SWBC is a diversified company providing a comprehensive range of financial and insurance products and services for individuals, businesses, and financial institutions. Their offerings include a variety of insurance products such as life, auto, property, and commercial insurance, as well as lending solutions, investment services, and employee and executive benefits. They also offer services related to mortgage lending, tax advisory, and outsourced HR and collections services. SWBC is committed to putting its clients' financial success first by delivering tailored solutions that cover extensive areas within finance, insurance, and real estate sectors.
Insurance • Financial Institutions • Business • Banks • Credit Unions
📋 Description
• SWBC is seeking a talented individual to provide customer service support for loan portfolios • Assess and update collateral protection insurance coverage • Identify uninsured loans • Resolve inbound calls regarding routine collateral protection insurance coverage questions • Responsible for handling the calls effectively and efficiently • Handles most complex calls with minimal assistance • Updates the system with pertinent insurance data • Performs other duties/campaigns assigned by management
🎯 Requirements
• Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience • Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred • Strong workflow and written and verbal communication skills • Able to remain professional and courteous in all interactions with SWBC clients and staff • Able to effectively multi-task • Able to operate a computer and basic office equipment • Able to type 40 WPM accurately • Able to operate a 10-key calculator by touch
🏖️ Benefits
• Competitive overall compensation package • Work/Life balance • Employee engagement activities and recognition awards • Years of Service awards • Career enhancement and growth opportunities • Leadership Academy and Mentor Program • Continuing education and career certifications • Variety of healthcare coverage options • Traditional and Roth 401(k) retirement plans • Lucrative Wellness Program
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