June 3
• Answer customer inquiries about product features and functionality • Diagnose and resolve technical issues and complaints in a timely manner • Collaborate with cross-functional teams to address technical challenges and implement solutions • Provide feedback to product and development teams based on customer needs and suggestions • Assist in the development of customer support training materials and procedures • Communicate product updates and changes to customers • Maintain records of support requests and technical issues • Develop and maintain a knowledge base of FAQs and solutions • Stay updated on product knowledge, company policies, and industry trends • Continuously improve processes and procedures to enhance the customer experience • Test new features and verify they meet customer requirements
• Strong knowledge of cannabis retail operations • Ability to inspect web requests for troubleshooting purposes • Basic understanding of SQL for data analysis • Familiarity with Postman or other request debugging tools for API testing • Basic understanding of Python will be a plus • Previous experience in quality assurance or a major support position for a complex product • Proficiency in project management tools like JIRA • Hobbyist level software development experience
• Medical, dental, vision, and other health insurance options • 401K retirement savings plan • Paid parental leave • Paid company observed holidays • Generous paid time off
Apply NowMay 23
11 - 50
Ensure exceptional customer experience with powerful cannabis retail POS solutions.
November 30, 2023
51 - 200
🇺🇸 United States – Remote
💵 $100k - $250k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💻 IT Support
🗽 H1B Visa Sponsor
August 20, 2023
11 - 50