Senior Implementation Manager, Health Plans

September 22

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Sword Health

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Digital Health • medical devices • machine learning • Artificial Intelligence • physical therapy

201 - 500

Description

• Own all aspects of Sword’s new customer implementation process - from sales handoff through launch and transition to our CSM team • Work in tandem with Customer Success, Marketing and customers teams to align on strategies to effectively engage customer populations • Maintain and increase extremely high implementation satisfaction scores • Develop our project management processes for implementations including project plans, milestones/deliverables, risk mitigation strategies, communication standards and more • Help serve as an executive sponsor externally, building relationships and resolving issues and challenges that arise during the implementation process • Mentor and coach new or less-experienced team members to facilitate successful achievement of team goals

Requirements

• 5+ years experience managing implementations or a similar operational function in client-facing capacity, specifically managing health plans or working at a health plan • Deep knowledge of health plans and/or employer benefits space (you understand HIPAA) • Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing • Excellent interpersonal and communication skills, including delivering presentations and persuading both upper management and less-experienced team members • High responsiveness and resourcefulness - ability to quickly develop and implement creative solutions • Ability to simultaneously lead long term strategic planning as well as day-to-day tactical initiatives • Ability to effectively operate in fast-paced, high growth environments