Implementation Manager - EMEA

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Symplicity

WebsiteLinkedInAll Job Openings

Higher Education Software & Services • Career Services Management • Enterprise System Management • Disability Services Management • Student Conduct Management

51 - 200 employees

Founded 1996

📚 Education

🎯 Recruitment

☁️ SaaS

Description

• Implementation Manager EMEA will partner with clients through the lifecycle supporting implementation, ongoing success and continued expansion of their use of Symplicity solutions. • You will not only be a solution expert, but maintain strong relationships with clients acting as their trusted advisor and advocate within Symplicity. • The role will have you working closely across functional areas to ensure that the team is responding to client challenges and performing at the highest possible levels. • Become a subject matter expert in Symplicity solutions and the way clients use them. • Execute client workshops that map Symplicity solution alignment to client business requirements. • Establish and deliver on initial client implementation including project plan, system configuration & training. • Manage client projects ensuring that deliverables & timelines are met with high-level of communication at all stages. • Advance a trusted advisor relationship with Clients ensuring that they are maximising their ROI from Symplicity solutions. • Identify potential upsell and cross-sell opportunities within client base and work with Account Executives to advance these opportunities. • Develop and share client success stories in partnership with the Symplicity marketing team. • Assess client risk and work across the Symplicity team to implement solutions that ensure a high-level of client satisfaction. • Encourage customer feedback and participation through webinars, roadshows and feedback sessions. • Work with the operations team to assist in any issues, invoices, and new sales quotes. • Act as a client advocate amongst the internal Symplicity teams frequently liaising with Client Support, Technical Specialists, Engineering, Marketing & Sales. • This role may require you to travel to client sites from time to time. • Opportunity abounds at Symplicity, as such, other duties may be assigned.

Requirements

• Bachelor’s degree • Detail oriented; problem solving skills • Communication skills (verbal and written) • Strong interest in the Higher Education space • Outgoing, high energy, friendly personality • Personal initiative, self-motivated • Team player, cooperative, flexible • Ethical business standards Must have • Knowledge of how UK Higher Education operates • Experience working in UK Higher Education/EdTech sector • Able to run implementation projects with multiple clients • Able to coach client’s team on product functionality • Based within the UK