Implementation Manager - EMEA

September 20

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Symplicity

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Higher Education Software & Services • Career Services Management • Enterprise System Management • Disability Services Management • Student Conduct Management

51 - 200

Description

• Become a subject matter expert in Symplicity solutions and the way clients use them • Execute client workshops that map Symplicity solution alignment to client business requirements • Establish and deliver on initial client implementation including project plan, system configuration & training • Manage client projects ensuring that deliverables & timelines are met with high-level of communication at all stages. • Advance a trusted advisor relationship with Clients ensuring that they are maximising their ROI from Symplicity solutions. • Identify potential upsell and cross-sell opportunities within client base and work with Account Executives to advance these opportunities. • Develop and share client success stories in partnership with the Symplicity marketing team. • Assess client risk and work across the Symplicity team to implement solutions that ensure a high-level of client satisfaction • Encourage customer feedback and participation through webinars, roadshows and feedback sessions. • Work with the operations team to assist in any issues, invoices, and new sales quotes. • Act as a client advocate amongst the internal Symplicity teams frequently liaising with Client Support, Technical Specialists,Engineering, Marketing & Sales. • This role may require you to travel to client sites from time to time. • Opportunity abounds at Symplicity, as such, other duties may be assigned

Requirements

• Bachelor’s degree • Detail oriented; problem solving skills • Communication skills (verbal and written) • Strong interest in the Higher Education space • Outgoing, high energy, friendly personality • Personal initiative, self-motivated • Team player, cooperative, flexible • Ethical business standards