Product Support Specialist, EMEA

November 8

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Symplicity

WebsiteLinkedInAll Job Openings

Higher Education Software & Services • Career Services Management • Enterprise System Management • Disability Services Management • Student Conduct Management

51 - 200 employees

Founded 1996

📚 Education

🎯 Recruitment

☁️ SaaS

Description

•Symplicity is a global provider of technology solutions to Higher Education institutions. •Symplicity is seeking a new Product Support Specialist to work as a member of the product support team. •Product Support Specialists (PSS) are the initial point of contact for clients needing support with their Symplicity software. •The PSS provides telephone, chat and helpdesk support; •troubleshoot and test bugs; •write internal support and training notes; •train clients and new staff on Symplicity systems; •assist with QA where needed; •help write product requirements; •produce client training materials; •collaborate with other internal staff members.

Requirements

•Bachelor’s degree in a relevant subject. •Experience of using HTML and CSS to edit web content. •Ability to understand and write SQL database queries on production systems. •Using remote desktop to access servers. •Using Microsoft Internet Information Services (IIS) and Microsoft SQL server management studio. •Adept at technical trouble-shooting and creative problem-solving. •Excellent communication skills (verbal and written). •Strong work ethic. •Approachable and able to act as a trusted advisor to clients. •Demonstrable personal initiative, self-motivated. •Team player, co-operative, flexible. •Ethical business standards.

Benefits

•Holiday entitlement: 25 working days in addition to normal public or bank holidays •Life Assurance •Group Income Protection •Pension Scheme