Customer Success Manager - Bilingual

April 8

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Synack, Inc.

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Synack is the premier security testing platform harnessing a vetted community of the world’s most talented security researchers to deliver continuous penetration testing and vulnerability management. We help our customers build and augment their security testing capabilities and capacity to deliver transformational results—better than traditional pentesting methods. We are committed to reducing cybersecurity risk for our customers by bridging the cybersecurity talent gap and giving organizations on-demand access to the most trusted network of researchers in a secure way, all on one platform.

Security Testing • Cybersecurity • Penetration Testing • Vulnerability Management

201 - 500 employees

📋 Description

• Synack’s Penetration Testing as a Service platform manages customers’ attack surfaces by discovering new assets, pentesting for critical vulnerabilities and gaining visibility into the root causes of security risks. • The Senior Customer Success Manager serves as a trusted advisor and customer advocate, helping customers achieve success and maximize their return on investment with Synack. • This role specifically co-manages a global account with Spanish-speaking entities alongside a Europe-based CSM, requiring fluency in English and Spanish to effectively engage stakeholders. • You will leverage your customer management, business acumen, and technical skills to drive customer retention and renewal targets. • As a trusted advisor, you will define and measure business outcomes, success criteria, and value realization throughout the post-sale journey. • With experience in developing and executing success plans, you will track customer satisfaction, loyalty, retention, and expansion opportunities to ensure long-term success. • The ideal candidate will have experience in the cyber security industry, a consultative approach to working with customer stakeholders and a passion for customer advocacy.

🎯 Requirements

• At least 5-7 years account management and/or customer success experience in the Cyber Security Industry or Technology Industry • Bilingual in English and Spanish (required) • Located on the East Coast of the U.S., near a major airport (required) • Strong technical aptitude; ability to deliver complex technical presentations, perform product demonstrations, best practices, security risk management, and help customers achieve success • Successful experiences with the development, execution, and management of success plans • Strong executive presence at the VP level and above; demonstrated ability to seamlessly participate in discussions with business and technical leadership internally & externally • Demonstrated ability to identify leads within install-base and grow customers • Customer-first mindset and advocacy • Project management experience and advanced data analytics • Ability to work independently and to collaborate effectively across functions • Excellent verbal and written communication and in-person and virtual presentations • Travel up to 30%

🏖️ Benefits

• For more details about our benefits, please see here. Then for the Employer code, enter: synack