Help Desk Specialist
October 4
Description
• Provide expert-level support through phone, email, and ticketing systems. • Ensure timely resolution of customer issues related to Adept software. • Work collaboratively with QA, Development, and Product teams to improve customer experience. • Participate in alpha and beta testing of new Adept software versions. • Draft white papers and knowledge base articles for customer self-help.
Requirements
• 3+ years supporting enterprise-level software solutions (PDM, PLM, or similar). • Strong understanding of CAD and engineering processes, with proficiency in MS SQL (Oracle is a plus). • Exceptional written and verbal communication skills, with the ability to remain calm and provide clear guidance under pressure. • Ability to quickly establish rapport with customers and internal teams, fostering long-term trust. • Strong problem-solving skills with a customer-first approach. • Background in IT or technical support is highly advantageous. • Willingness to work extended hours to support global customers.
Benefits
• Competitive wage and benefits package. • Health and life insurance. • 401(k) with company match. • 13 paid holidays. • Generous vacation time.
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