Professional Services β’ Autodesk Solutions β’ Synergis Adept Software
51 - 200
Yesterday
Professional Services β’ Autodesk Solutions β’ Synergis Adept Software
51 - 200
β’ Provide expert-level support through phone, email, and ticketing systems. β’ Ensure timely resolution of customer issues related to Adept software. β’ Work collaboratively with QA, Development, and Product teams to improve customer experience. β’ Participate in alpha and beta testing of new Adept software versions. β’ Draft white papers and knowledge base articles for customer self-help.
β’ 3+ years supporting enterprise-level software solutions (PDM, PLM, or similar). β’ Strong understanding of CAD and engineering processes, with proficiency in MS SQL (Oracle is a plus). β’ Exceptional written and verbal communication skills, with the ability to remain calm and provide clear guidance under pressure. β’ Ability to quickly establish rapport with customers and internal teams, fostering long-term trust. β’ Strong problem-solving skills with a customer-first approach. β’ Background in IT or technical support is highly advantageous. β’ Willingness to work extended hours to support global customers.
β’ Competitive wage and benefits package. β’ Health and life insurance. β’ 401(k) with company match. β’ 13 paid holidays. β’ Generous vacation time.
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