Syniti
Syniti is a global team of over 1,300 professionals dedicated to helping enterprises transform complex data challenges into competitive advantages. With more than 25 years of experience in enterprise data management, Syniti partners with Fortune 500 companies and operates from 30 offices across 18 countries. The company is committed to investing in the success of its clients through innovative tools and methodologies, positioning itself as a trusted problem solver in the data management space.
Data • Data Journey • Data Transformation • S/4HANA • SAP S/4HANA
Manager - Technical Service
3 days ago
Syniti
Syniti is a global team of over 1,300 professionals dedicated to helping enterprises transform complex data challenges into competitive advantages. With more than 25 years of experience in enterprise data management, Syniti partners with Fortune 500 companies and operates from 30 offices across 18 countries. The company is committed to investing in the success of its clients through innovative tools and methodologies, positioning itself as a trusted problem solver in the data management space.
Data • Data Journey • Data Transformation • S/4HANA • SAP S/4HANA
📋 Description
• Act as a single point of contact for Major incidents • Co-ordinate efforts to restore normal service operations as quickly as possible to minimize impact on business operations to our clients or Internal Organisations • Effectively communicate the progress of investigation to internal and external stakeholders • Lead conference calls during a Major Incident, engage different teams across the organization • Perform Hierarchical and Functional escalation • Document PIR • Lead CAB calls and identify areas of improvement • Perform Failed change analysis and implement CSI for reducing failed changes • Ensure effective implementation of change management process • Perform RCA using problem solving techniques such as Brainstorming, 5 Why methodology etc • Identify trends and act of proactive problem tickets to reduce tickets and outages • Responsible for reporting, dashboards and maintaining the ITSM tool • Responsible for managing the help centre website • Work with multiple teams at different levels within the organization for effective implementation of ITIL best practices • Device SIP and CIP for better quality of service.
🎯 Requirements
• 8+ years in IT industry • 5+ years in Incident, Change, & Problem management roles • 3+ years in ITSM tool management (preferably Zendesk).
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