Solutions Engineer

March 24

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Synthflow AI

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Synthflow AI is a leading voice AI company that specializes in creating human-like AI voice agents for handling customer interactions. Their platform allows businesses to automate inbound and outbound calls, improve lead qualification, customer support, and appointment scheduling through advanced conversational AI technology. With a focus on security, compliance, and seamless integration, Synthflow AI empowers companies to enhance their communication strategies by offering tailored solutions that meet various industry needs.

11 - 50 employees

🤖 Artificial Intelligence

💳 Fintech

⚕️ Healthcare Insurance

📋 Description

• At Synthflow we’re building the easiest way for businesses to create AI-powered phone agents. • As a Solutions Engineer, your primary focus will be ensuring the technical and operational success of our enterprise customers. • This role combines technical expertise, hands-on implementation, customer engagement, and project management. • Lead the technical onboarding and implementation of Synthflow's AI phone agent solutions. • Serve as a primary technical contact, troubleshooting and resolving integration-related issues. • Conduct regular check-ins with customer project leads and host technical workshops with customer engineering teams. • Proactively identify and execute the necessary actions to ensure customer satisfaction and success. • Collaborate closely with Synthflow's sales, engineering, and customer success teams to deeply understand and deliver on customer needs.

🎯 Requirements

• You have at least 3-5 years of relevant experience in technical implementation, customer success engineering, solutions engineering, or a similar technical customer-facing role. • You possess hands-on experience with APIs, CRMs, automation tools, technical integrations. • You have experience or deep interest in AI/ML technologies and prompt engineering. • You excel in clear, effective communication and can comfortably manage both internal and external stakeholder expectations. • You thrive in dynamic environments, pay meticulous attention to detail, and enjoy collaborating cross-functionally on small, agile teams. • Previous experience at a fast-growing startup or in enterprise-level AI/ML service implementation (Bonus). • Familiarity with Large Language Models (LLMs) and prompting (Bonus). • Strong understanding of enterprise sales, customer success, and engineering processes (Bonus). • Flexibility in working hours to accommodate enterprise customer schedules (Bonus).

🏖️ Benefits

• Autonomy at speed: High-ownership roles in a fast-moving startup. • Remote-first flexibility: Contribute from anywhere, on your schedule. • Cutting-edge technology: Work on what interests you most. • Career growth: Scale your impact as the company grows. • Rewarding package: Competitive pay, equity options, and comprehensive benefits that reflect your skills and experience.