Senior Account Support Specialist

2 days ago

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Sysco

WebsiteLinkedInAll Job Openings

marketing • food products • distribution • quality assurance • sales

10,000+ employees

Founded 1969

🤝 B2B

🚗 Transport

Description

• The Senior Account Support Specialist acts as the primary point of contact for providing outstanding support in all aspects of managing a major account. • This position works in tandem with Sales managers and Corporate Account Directors to maintain existing accounts and grow new business. • Serves as the primary support contact for major accounts including hotel brands and healthcare organizations. • Provides aid and support to the account team, working in coordination with assigned Sales/Account Executive(s). • Responsible for answering inquiries, providing updates on order status, research discrepancies and administrates daily management of various internal communication mediums. • Liaison with Guest Worldwide Buyers, Distribution Services, Product Marketing, and Manufacturers to resolve any account inquiries. • Collaborates with Sales Executives and Field Sales team on brand-specific new product releases/transitions and drafts brand communications. • Assists and delivers proposals, quotations, pricing requests, presentations, collateral material, and account information. • Participates on project teams and company tasks forces.

Requirements

• Bachelor’s degree in Business, Sales, or Marketing - preferred • +3 years’ experience in Hospitality, Customer Service, account management and/or Sales Support preferred • 1 year experience with Group Purchasing Organization(s) and or National Accounts • Excellent communication (verbal and written), interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency. • Demonstrates knowledge of customer service best practices, possesses a growth mindset, and performs well in a team. • Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff. • Ability to build and maintain strong relationships with internal and external customers. • Understand team dynamics, works well independently and within performs successfully in a team structure. • Capable of working with others proactively and constructively. • Excellent planning and organizational skills, including the ability to plan, prioritize and execute multiple initiatives/deadlines autonomously and shift priorities as necessary. • Able to manage large, complex projects. • Uses time effectively. • Attention to details and accuracy. • Identifies and resolves problems promptly. • Gathers and analyzes information skillfully. • Develops alternative solutions. • Tactfully approaches others. • Reacts well under pressure. • Follows through on commitments. • Displays willingness to make decisions. • Exhibits sound and accurate judgment. • Makes timely decisions. • Ability to understand and execute all relevant policies and procedures in a consistent, timely and objective manner and interpret a variety of instructions furnished in written, verbal, diagram, or schedule form. • Proficient use of MS Office Applications (Teams, Word, Excel, PowerPoint, and Outlook). • Familiarity with analytical tools (Phocas and/or Tableau) • Familiarity with ERP systems (PeopleSoft) • Familiarity with CRM (Salesforce.com)

Benefits

• For information on Sysco’s Benefits, please visit https://SyscoBenefits.com