Senior Enterprise Support Specialist

December 14

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ŌURA

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Consumer electronics • Health technology • Wearable technology • Sleep monitoring • Software development

201 - 500 employees

🧘 Wellness

Description

• Facilitate membership and software renewals for commercial clients, identifying opportunities to increase engagement and retention • Facilitate new member activation sessions via phone and video • Field member inquiries via phone, email, and chat • Contribute to educational materials development and lead client training sessions, both in-person and virtually • Attend industry related conferences and events • Act as an onboarding and transition specialist to see enterprise deals through from sale closed to ring deployment • Work with management and cross-functional key stakeholders in Customer Success to build-out and pilot new customer support initiatives • Report, manage, and triage bugs and emerging issues, seeing them through to resolution • Lead subject matter expert (SME) Quality Assurance (QA) Sessions for internal agents and BPO partners • Use data to analyze trends and escalate requests and issues to the appropriate internal team to drive improvements • Use internal tools fluently to troubleshoot member issues at the highest and most in-depth level

Requirements

• 2-4 years of professional experience in customer service, business operations, or other relevant industry • High integrity, intellectual curiosity, self-awareness, and a self-starter attitude • Excellent cross-cultural communication and interpersonal skills, enabling effective collaboration with diverse stakeholders. • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously • Proven customer service orientation that naturally takes ownership, displays empathy, and follows through

Benefits

• Competitive salary and equity packages • Health, dental, vision insurance, and mental health resources • An Oura Ring of your own plus employee discounts for friends & family • 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off • Paid sick leave and parental leave • Amazing culture of collaborative and passionate coworkers