December 12
πΊπΈ United States β Remote
π΅ $81.8k - $90.9k / year
β° Full Time
π Senior
π Customer Support
β’ We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. β’ We are bold, like risks, and take on big challenges together. β’ We believe in the value of team diversity and seek candidates from a wide range of backgrounds. β’ Our customers love the product, provide valuable feedback, and trust us to rapidly help with their problems. β’ Hospitable.com is a remote-only and fully distributed company. β’ As the Lead Customer Support Advocate, you will lead and empower our US support team to deliver an exceptional customer experience. β’ Your first priority will be to hit consistent response times and maintain an average CSAT of 87%.
β’ Experience in customer support in the SaaS industry, including experience as a team lead or in a senior role. β’ Proven track record of managing support queues and improving team metrics (response times, customer satisfaction, resolution rates). β’ Excellent problem-solving abilities and technical aptitude to handle complex customer issues. β’ Experience coaching and developing team members, with strong interpersonal and feedback skills. β’ Data-driven mindset with experience using support metrics to make operational improvements. β’ Strong written and verbal communication skills for both customer and internal interactions. β’ Ability to balance competing priorities between team management and hands-on support work. β’ Very special kudos if you have experience specifically in the short-term rental or property management industry.
β’ A supportive and caring team environment, where you are trusted, not managed. β’ The total budget for this role is between $96,220.80 to $106,912.00 depending on the cost of living in your location. β’ We also offer options into the company equity through our $HOST token (not tied to location). β’ 35 days off per year, encouraged (including self-serve public holidays) and parental leave. β’ Mental-health and emotional support with therapists on call through Slack by Spill. β’ Recognized on Inc.βs list of Best Workplaces for 2023
Apply NowDecember 9
Join ScorePlay to build and lead a support team for an AI-powered sports media enterprise.
πΊπΈ United States β Remote
π° $5M Seed Round on 2023-07
β° Full Time
π Senior
π Customer Support
December 6
First Help Financial seeks a Customer Service Team Lead to guide the Servicing department, ensuring excellent customer support and operational efficiency.
December 6
11 - 50
As a Customer Support Team Lead at Mudflap, lead a team focused on top-notch support. Drive process improvements for customer satisfaction in the trucking industry.
πΊπΈ United States β Remote
π΅ $60k - $70k / year
π° $50M Series B on 2022-08
β° Full Time
π Senior
π Customer Support
December 5
Join Cart.com as a Senior Production Support Specialist to optimize fulfillment operations and technology solutions.
November 27
As Senior Manager of Customer Support, lead a global team at Tray.ai to enhance customer experience. Drive improvements, resolve issues, and champion the customer voice.
πΊπΈ United States β Remote
π΅ $160k - $180k / year
β° Full Time
π Senior
π Customer Support
π¦ H1B Visa Sponsor