Senior Manager - Customer Support

November 27

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Tray.io

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Development • API • Integration • saas • cloud

201 - 500 employees

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

Description

• Build and lead a global team that delivers outstanding customer experience. • Resolve escalations fast and lobby for improvements with other teams. • Champion customer voice to leadership in various forums. • Design and deliver a world-class customer experience for Tray.ai customers. • Promote a culture of ever-faster issue resolution with strong team processes.

Requirements

• 3-5 or more years of experience leading Customer Service at an Enterprise SaaS (ideally iPaaS company). • Previous startup experience that required you to work at a fast pace, with shifting priorities and driving results quickly. • Ability to approach problems analytically and solve them quickly, using critical thinking and by drawing upon technical skills developed over years of experience coding or resolving technical issues. • Excellent communication skills, both verbal and written, with the ability to adapt with the right voice to customers, team members and peers. • Experience working as part of a globally distributed company, and managing globally distributed team members.

Benefits

• Stock options.