Customer Support Team Leader

2 days ago

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Clipboard Health

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💰 $30M Series C on 2022-02

Description

• Why Clipboard Health Exists: We exist to lift as many people up the socioeconomic ladder as possible. • About Clipboard Health: A post-Series C fast-growing tech startup revolutionizing the market for healthcare talent. • About the Role: Seeking an experienced Customer Support Team Leader to drive excellence in remote operations. • Key Responsibilities: Lead and coach a team to achieve and maintain top-tier performance in metrics. • Your First 90 Days: Become a product expert, evaluate performance, and maintain high quality scores. • Work Environment: Fully remote role with flexibility for 24/7 coverage. • System Requirements: Minimum internet speed of 15 Mbps, i5 processor, and dedicated workspace. • Why Join Us? Global team, career growth opportunities, impactful leadership, and flexibility in remote work.

Requirements

• 3+ years of leadership and coaching experience: You’ve led teams of at least 10 employees, driving them to consistently meet performance goals and exceed expectations. • 7+ years of customer service expertise: You have an extensive background in customer-facing roles, giving you deep insight into the nuances of delivering exceptional support. • Exceptional communication and feedback skills: You excel at delivering clear, actionable, and motivational feedback. • Proven ability to handle escalations: You’ve successfully managed customer escalations and resolved high-stakes issues in a timely manner. • Experience in remote, geo-distributed work environments: You’ve successfully led or been part of multinational teams spanning different time zones and regions.

Benefits

• Global team: You’ll be working with talented individuals from all over the world in a diverse and inclusive environment. • Career growth: We invest in your professional development and provide ample opportunities for you to advance your career. • Impact: Your leadership will directly influence customer satisfaction and operational efficiency, making a tangible difference in our success. • Flexibility: Enjoy the benefits of remote work with the structure and support of a collaborative team.