Clipboard Health
Choose where and when you work. Get paid right away. Healthcare shifts near you, on your schedule.
51 - 200
💰 $30M Series C on 2022-02
Customer Support Team Leader
March 6
Clipboard Health
Choose where and when you work. Get paid right away. Healthcare shifts near you, on your schedule.
51 - 200
💰 $30M Series C on 2022-02
Description
• First and foremost, you are an excellent coach. Your task is to give agents feedback, identify root causes of performance issues, and actively train agents to fix the defects that you find. You hold the people on your team to your high standards (you are not afraid to say "This isn't good, and here's why"), keep the customer experience at the center of every conversation, create SMART goals for improving performance, and write feedback that meets our standards for feedback. You are not afraid to dive into customer issues yourself and can become a product expert to serve as an excellent coaching source for your agents.
Requirements
• +2 years of coaching experience - you've been directly responsible for helping others improve their performance • +2 years of customer service experience - you have been in a customer-facing position
Benefits
• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service
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