Versapay
Accounts Receivable Automation • Electronic Invoicing Payment & Presentment (EIPP) • EFT • PCI • SaaS
201 - 500
💰 $4M Post-IPO Debt on 2019-11
Senior Product Support Specialist
November 22
Versapay
Accounts Receivable Automation • Electronic Invoicing Payment & Presentment (EIPP) • EFT • PCI • SaaS
201 - 500
💰 $4M Post-IPO Debt on 2019-11
Description
• As a Senior Product Support Specialist, ensure exceptional customer interactions. • Troubleshoot and resolve product-related issues effectively. • Collaborate with customer success and engineering teams for problem-solving and improvements. • Drive customer satisfaction through technical expertise.
Requirements
• Bachelor’s degree and 3+ years of advanced product support experience. • Customer focus prioritizing customer needs. • Adaptability in handling complex problems. • Resourceful and proactive in stakeholder management. • Strong problem-solving abilities. • High attention to detail. Experience with ERPs like NetSuite & Salesforce.
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