Customer Support Lead

3 hours ago

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Yembo

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Artificial Intelligence • Deep Learning • SaaS • B2B • Relocation

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Description

• Yembo is seeking an experienced Support Lead to help scale and develop our Support Team. • Responsible for overseeing a team of Tier 1 support agents for insurance and moving inquiries. • Manage daily operations, resolve client escalations, and optimize processes for team success. • Foster a positive team environment and maintain service quality for customer satisfaction.

Requirements

• Minimum 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role. • Experience in the insurance or moving industries is preferred. • Strong leadership and team management skills. • Excellent problem-solving and conflict resolution abilities. • Proficient in customer support software and reporting tools. • Strong communication skills, both written and verbal. • Ability to analyze data and generate actionable insights.

Benefits

• 100% Employer Covered Health Care Plan for you and your family (Medical, Dental & Vision) • Retirement Plan (We offer a 401k with 4% company match) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Unlimited Flex PTO, Flexible Sick Leave & 11 National Holidays) • Parental Leave for both caregivers • Annual Events & Meetups • Work From Home (Fully Remote Team) • Stock Option Plan • Learning & Development Opportunities • Note: Health care, retirement and insurance benefits are currently available only for US employees.