Customer Support Team Lead

October 26

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Mudflap

WebsiteLinkedInAll Job Openings

Trucking • Logistics • Trucking Technology

11 - 50

💰 $50M Series B on 2022-08

Description

• Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. • As a Customer Support Team Lead, you’ll guide a team of passionate specialists to deliver outstanding support. • You’ll drive process improvements and collaborate across teams to shape a world-class customer experience.

Requirements

• 3+ years in a leadership or supervisory role directly managing and developing customer support agents - and - 4+ years in remote customer support role within fintech or tech startup environments • Experience using customer support tools and platforms (ex: Zendesk, Intercom or similar ticketing system) • Prior experience managing projects or process improvement initiatives • A true passion for customers and delivering world-class service • Outstanding communication skills, both verbal and written • You have a clear vision of what excellence looks like, and you bring the experience to build it • You’re a natural leader who inspires and motivates those around you • You’re a builder who isn’t satisfied with maintaining the status quo • You are energetic, self-motivated, self-starting, and self-assured • You are a multitasker with a high sense of urgency • You love fast-paced environments with an “all hands on deck” approach • You’re humble and eager to learn with a no-task-too-small mindset • You enjoy using your sleuthing skills to problem-solve on behalf of customers

Benefits

• A remote-first company focused on hiring the best talent • A committed team on a mission to change a massive industry for the better • A high bar for quality and commitment to self-improvement • An open mind to new ideas and methodologies • Competitive salary and benefit options • Opportunities and support for major career growth