Customer Support Team Lead

December 6

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Trucking • Logistics • Trucking Technology

11 - 50 employees

💰 $50M Series B on 2022-08

Description

• Deliver outstanding support to customers 24/7/365 as Customer Support Team Lead • Guide a team of specialists, ensuring they are equipped and empowered • Drive process improvements and collaborate across teams • Shape a world-class customer experience

Requirements

• 3+ years in a leadership or supervisory role directly managing customer support agents • 4+ years in remote customer support role within fintech or tech startup environments • Bilingual: Fluency in both English and Spanish preferred • Experience using customer support tools and platforms (ex: Zendesk, Intercom or similar ticketing system) • Prior experience managing projects or process improvement initiatives • A true passion for customers and delivering world-class service • Outstanding communication skills, both verbal and written • You have a clear vision of what excellence looks like, and you bring the experience to build it • You’re a natural leader who inspires and motivates those around you • You’re a builder who isn’t satisfied with maintaining the status quo • You are energetic, self-motivated, self-starting, and self-assured • You are a multitasker with a high sense of urgency • You love fast-paced environments with an “all hands on deck” approach • You’re humble and eager to learn with a no-task-too-small mindset • You enjoy using your sleuthing skills to problem-solve on behalf of customers

Benefits

• Medical/dental/vision insurance • 401(k) with company match • WFH stipend • PTO