Customer Service Team Lead

December 6

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First Help Financial

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Indirect Auto Finance • Specialty Finance • Financial Services • Automotive • Automotive Dealers

51 - 200 employees

💸 Finance

🏦 Banking

💳 Fintech

Description

• First Help Financial (FHF) is a fast growing and culturally diverse company in the U.S. • We provide auto loans to the underserved and care for our customers and partners with exceptional service. • Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. • You will be helping lead the Servicing department along with the Manager, guiding your fellow coworkers and providing excellent service to our customers. • You will handle advanced client issues like repo payment plans and escalated calls.

Requirements

• Excellent communication (verbal and written) skills. • Must be well organized to keep records on employee performances that are easily accessible especially for Mid-Year/End-of-Year reviews • Proficient in navigating and using all applicable Servicing platforms (Leapfrog, Cyberridge, Payix, NICE). • Minimum 1 year experience in Customer Service or Collections at FHF. • Must be a Subject Matter Expert in all policies, procedures and compliance-related topics. • Impeccable compliance history with no major violations • Proven success in Customer Service and/or Collections at FHF • Strong customer service and de-escalation skills • Availability to attend one of the semi annual outings

Benefits

• Great Perks – We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more) • paid vacation • 401(k) match • tuition reimbursement • social activities • monthly lunches • a robust employee recognition and talent development program to enhance your career with us. • Culture - We are believers in maintaining a healthy work-life balance. • Growth - Company growth provides unprecedented career growth.