Senior Manager - Customer Support
3 days ago
Description
• Build and lead a new support team • Establish best practices and ensure top-tier service • Design and implement support processes • Create onboarding frameworks • Drive key support metrics
Requirements
• Proven experience in a senior support or operations role within a tech company • Strong leadership and team-building skills • Excellent analytical, organizational, and communication skills • Familiarity with support tools, time tracking, and customer satisfaction metrics • Experience with technical platforms: Intercom, Linear, Jira, Zendesk, or Logic • Knowledge or interest in sports, media/video, and web-based platforms
Benefits
• Fully remote position • Significant growth opportunities • Positive recruitment process
Apply NowSimilar Jobs
3 days ago
Join as a Client Support Specialist, delivering customer service for property owners. Engage with tenants and manage leasing inquiries remotely.
3 days ago
Luxury Escapes
201 - 500
Engage in customer service for travel purposes. Assist customers with their travel-related needs.
3 days ago
As an ePayments Sales & Support Specialist, connect with and sell Merchant Services while providing support.
3 days ago
Join Interstate Pest Management as a remote customer service representative for pest control services.
3 days ago
Lead a remote Healthcare Contact Center team, driving performance and fostering collaboration. Join Imagenet, enhancing member and provider engagement services.
🇺🇸 United States – Remote
💵 $18 - $20 / hour
💰 Private Equity Round on 2022-12
⏰ Full Time
🟠 Senior
💝 Customer Support