Workforce Administrator - Dialer
7 hours ago
🇵🇭 Philippines – Remote
💵 $1.2k / year
⏰ Full Time
🟢 Junior
🟡 Mid-level
🖥️ Administration
🚫👨🎓 No degree required
Description
• Location: Remote • Status: Independent Contractor • Equipment: Standard computer equipment with 1-2 monitors (for managing multiple campaigns) • The ideal candidate will manage our dialer system (TCN) and ensure campaigns start on time and run effectively. • Oversee our dialer system, which routes calls, auto dials, or predictive dials outbound numbers for agents. • Monitor multiple active campaigns, performance metrics, troubleshoot technical issues, and collaborate with collection managers. • TCN's advanced features include predictive dialing, compliance tools, and automation capabilities, enhancing call center efficiency and effectiveness. • Responsibilities include campaign management, system administration, compliance and quality control, communication and coordination, reporting, and analysis.
Requirements
• At least two years in a call center environment with hands on experience using a cloud-based dialer system, TCN preferred. • Previous experience with dialer operations in a financial services lending environment is not required but gives applicants a strong advantage. • Solid understanding of call center compliance, including FDCPA, TCPA, and other relevant state and federal regulations.
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