Talent Navigation Experts
IT Staffing and Recruiting • .net developers • UI/UX • Java developers • IT for full SDLC
Frontline Support Specialist
December 9
🇺🇸 United States – Remote
🤠 Texas – Remote
💵 $70k - $80k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💝 Customer Support
Talent Navigation Experts
IT Staffing and Recruiting • .net developers • UI/UX • Java developers • IT for full SDLC
Description
• Process and respond to client tickets and requests received through our CRM and email channels • Troubleshoot login, navigation, and other technical problems experienced by clients and participants • Escalate complex issues to the appropriate internal teams for resolution • Maintain accurate records and documentation in our systems • Adapt to changing priorities and assist with ad-hoc tasks as needed
Requirements
• 5-10 years of experience in a customer service, technical support, or client-facing role, preferably in the financial services or technology industry • Excellent written communication and problem-solving skills • Ability to navigate multiple software systems and learn new technologies quickly • Self-motivated with a proactive approach to identifying and resolving issues • Strong organizational skills and attention to detail • Comfortable working independently in a remote environment
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