Customer Success Manager

March 26

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Taller

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Taller is an AI-powered company that specializes in delivering innovative solutions to transform businesses. With over 15 years of expertise, Taller focuses on custom engineering, automation, and AI-driven strategies that help clients increase efficiency, reduce costs, and improve overall performance. Their diverse service offerings include digital engineering, custom software development, and AI/ML implementations across various industries.

Agentic AI • AI-Powered Solutions • AI Systems Engineering • Consulting Services • Custom Software Development

201 - 500 employees

Founded 2008

🤖 Artificial Intelligence

💳 Fintech

☁️ SaaS

📋 Description

• A customer's success manager is responsible for managing relationships with clients, understanding their needs and goals, and ensuring that their expectations are met in a timely and effective manner. • Building and maintaining strong relationships with clients. • Developing a deep understanding of the client's business, products or services, and goals. • Identifying opportunities for growth and expansion within the client's business. • Communicating with clients to ensure that their needs are being met and their expectations are being exceeded. • Collaborating with internal teams to ensure that the client's needs are being addressed. • Providing regular reports to clients on their account performance and progress towards their goals. • Responding to client inquiries and requests in a timely and professional manner. • Developing and implementing account strategies that align with the client's goals. • Managing contracts and negotiations with clients. • Monitoring customer health and identifying customer churn risks. • Ensuring that clients are satisfied with the services or products they receive and addressing any issues or concerns that arise.

🎯 Requirements

• Excellent communication skills in English. • Customer Service oriented. • Must be able to identify opportunities for upselling or cross-selling services to existing clients. • Organized, detail-oriented, and able to manage their time effectively. • Analytical Skills to analyze data and identify patterns or trends to inform decision-making and improve client relationships. • Good understanding of the Technology Industry. • Should have a good handling of Contract management, specifically related to Professional Services. • Teamwork : ability to collaborate and work well with others • Problem-solving • Adaptability: should be flexible and able to adapt to changing situations and client needs. • Strategic thinking • Technical Skills: Good handling of CRM tools would be desirable.