Customer Support Representative
August 29
Description
• Deliver exceptional customer service via phone, email, and chat • Address user inquiries and troubleshoot technical issues • Educate users on software features and escalate complex issues • Foster strong customer relationships and drive product adoption • Meet or exceed monthly sales targets and KPIs
Requirements
• Strong command in English (both written and spoken) • Preferably 1+ year of proven experience in a customer service role, particularly in a sales environment • Strong attention to detail and the ability to manage multiple tasks simultaneously • Has a growth mindset that is willing to learn about new products and technologies • Ability to work efficiently both independently and collaboratively, showing an ambition to reach the targets • Experience in the SaaS industry is desirable
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