Customer Care Specialist, Polish / English

March 4

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TaskUs

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TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.

Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring

10,000+ employees

Founded 2008

🤝 B2B

☁️ SaaS

💸 Finance

💰 Private Equity Round on 2018-08

📋 Description

• Deliver exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction; • Research and provide accurate and timely responses to inquiries coming through phone, email, and live chat support channels; • Navigate internal and external documentation and resources to provide world-class service; • Identify and escalate priority or unresolved issues to appropriate internal teams; • Route calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures; • Identify, troubleshoot, and communicate emerging trends and patterns in accomplished issues; • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; • Participate in all mandated internal and external training and/or seminars; • Get to know, understand, and comply with TaskUs’ policies and procedures.

🎯 Requirements

• Fluent in Polish, both written and spoken • High level of English language, written and spoken • Computer literate and proficient in the use of Windows OS, Apple OS, Microsoft Office, and Google applications • Problem-solving and critical-thinking skills • Great communication skills, written and oral • Must be adaptable and flexible, demonstrating abilities to work with process and information changes • Empathic toward customers and can maintain a customer-centric approach • Team player: acts as a key participant within the internal team and broader company by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments • Open to feedback, eager to learn, and can show improvement • Resilient, calm, and professional when dealing with challenging situations • Adaptable to a dynamically changing business • Trustworthy and reliable with a high level of integrity • Resourceful, high attention to detail, and the ability to multitask

🏖️ Benefits

• Competitive salary • Great benefits package • Professional growth opportunities with the chance to learn from many different functions • A fun and inclusive workplace