TaskUs
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring
Director - AI Operations
February 18
TaskUs
TaskUs is a business process outsourcing company that provides digital transformation and technology services to various industries. They offer services including digital customer experience, trust and safety, learning as a service, sales outsourcing, and consulting. TaskUs also specializes in compliance and managing financial crimes, as well as offering AI and data services through their GenAI platform. The company is globally recognized for its high-performance teams, cutting-edge technology, and comprehensive solutions that support industries like entertainment and gaming, financial services, healthcare, social media, retail, and eCommerce.
Omni-channel customer support • Customer acquisition • Back office • Customer retention • Offshoring
📋 Description
• Oversee data collection and annotation programs for AI initiatives • Collaborate with clients to define project goals • Implement scalable systems for data quality • Lead and develop teams of data quality specialists • Address nuances in training data projects • Drive innovation in training data workflows • Work closely with various teams to refine workflows • Foster a culture of testing and scaling processes
🎯 Requirements
• 5+ years of experience in operations management • Proven ability to manage large teams (50+) • Intermediate level of familiarity with SQL, Python, R, or other data analysis tools • Deep understanding of training data workflows • Familiarity with generative AI and traditional AI/ML processes • Exceptional communication and leadership skills • Analytical mindset with a track record of deriving insights • Entrepreneurial spirit and passion for solving ambiguous problems • Background in computer science, engineering, data science, or a related field
🏖️ Benefits
• Competitive industry salaries • Comprehensive benefits packages • Total Rewards, Wellness, HR, and Diversity departments • Inclusive environment • Support for internal mobility and professional growth
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