Health Insurance Verifications Representative
6 days ago
Description
• Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. • Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics. • Roles and responsibilities: Review patient insurance claims; Utilize online insurance portals to verify patient benefits; Develop a holistic understanding of patient insurance plan details; Update the patient’s deductible, copay, and coinsurance data in clients' billing system when inaccurate; • Strive for high-standard customer satisfaction and experience and ensure that all calls are handled professionally based on the quality guidelines set by the client; Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service; • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere; • Participate in all mandated internal and external training and/or seminars; and Get to know, understand, and comply with TaskUs’ policies and procedures.
Requirements
• 1+ years in a prior medical billing or insurance verification role • Strong knowledge of deductible and out-of-pocket max types and determining their status and applicability • Familiarity with different insurance payer types and navigating insurance portals • Experience with multiple platforms is ideal and the ability to use multiple systems connected to insurance panels is required • Experience with HIPAA and compliance-sensitive environments • Must be able to multitask to make effective use of various online resources and platforms. • Must adhere to regulatory requirements to protect patient safety. • Must adhere to client processes to prevent risk to patient care and to provide the ideal patient experience.
Benefits
• Competitive salary • Great benefits package • Professional growth opportunities with the chance to learn from many different functions • A fun and inclusive workplace
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