Product Manager - Order Management

3 days ago

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+2 more states

🐊 Florida – Remote 🌽 Illinois – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

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TCGplayer (an eBay company)

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TCGplayer is a prominent online marketplace providing resources and a platform for collectible gaming items. As an eBay company, TCGplayer strives to make the collectibles marketplace more connected and efficient, gathering the world's collectible gaming information to make it accessible and useful. With a focus on community, diversity, and professional growth, TCGplayer has a strong culture rooted in a quest for knowledge and passion for what they do. The company is also recognized as a Great Place to Work, promoting innovation and collaboration among its team.

eCommerce • Technology • Fulfillment • Collectibles

501 - 1000 employees

Founded 2008

🛍️ eCommerce

🎮 Gaming

🏪 Marketplace

📋 Description

• Improve the core product experience for our sellers by focusing on tools and services that enable them to grow and operate their business, including tools to help our online and in-store sellers better manage their orders. • Build strategies for these products that are competitive, cost-effective, and serve our domestic and international customers’ needs. • Determine customer needs through direct interactions, qualitative research, and statistical analysis. • Partner with cross-functional teams of developers, marketing, design, operations, and sales professionals to launch, optimize, and innovate on TCGplayer’s seller tools for product identification and pricing. • Define and own the product vision and strategy, measuring and achieving ambitious goals, regardless of temporary setbacks. • Serve as subject matter expert on small business hobby and collectible sellers’ practices, operations, and paths to long-term success.

🎯 Requirements

• Demonstrated success as a product manager or similar role working with small business ecommerce tools. • Expertise at customer, operations, and workflow research and past examples of creating new customer value. • Have 4 or more years of product management experience, including subject matter expertise in small business products and services, both within the United States and internationally. • Have a strong understanding of customer onboarding and retention strategies in an international SMB market. • Ability to engage in technical discussions and collaborations with design, engineering and operations teams. • Ability to coach and guide cross-functional teams without supervisory responsibility and work in a collaborative environment.