L2 IBM Service Support Technician

February 6

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

+3 more states

🏈 Alabama – Remote 🐊 Florida – Remote 🦬 Montana – Remote 🏈 Ohio – Remote 🎸 Mississippi – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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TD SYNNEX

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TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.

10,000+ employees

Founded 1980

🏢 Enterprise

☁️ SaaS

📡 Telecommunications

📋 Description

• Provide L2 technical support for IBM systems, including servers (Power Systems, zSeries), storage solutions, and associated software. • Diagnose and resolve hardware, software, and network issues related to IBM technologies. • Consult on system configurations and plan of action to resolve complex incidents. • Analyze system logs, error reports, and performance metrics to identify and rectify issues. • Work with L1 support to escalate unresolved issues and take ownership until resolved or escalated to L3 support if necessary. • Monitor the performance, capacity, and health of IBM systems to ensure high availability and performance. • Perform routine system maintenance, including firmware updates, patch management, and software upgrades. • Assist with backups, disaster recovery, and restore operations in coordination with the IT infrastructure team. • Respond to incidents and service requests in a timely manner, adhering to the established SLAs. • Provide courteous, professional phone support to both internal and external customers on a wide variety of technical issues.

🎯 Requirements

• 5+ years of experience in L2 technical support or a similar role, with a focus on IBM systems. • Hands-on experience with IBM Power Systems, IBM zSeries (Mainframe), IBM AIX, IBM i-series/p-series, (AS/400), or IBM storage solutions (such as Storwize or FlashSystem). • Experience troubleshooting system logs, error reports for Lenovo and Supermicro systems. • Familiarity with virtualization technologies such as IBM PowerVM or VMware. • Familiarity with monitoring tools such as IBM Tivoli Monitoring or Nagios. • Proficiency in command-line interface (CLI) usage, shell scripting, and automation tasks. • Develop and maintain a strong working relationship with team colleagues and customers. • Coach L1 technicians on process improvement and technical knowledge. • Participate in on-call rotation every 4-6 weeks as required.

🏖️ Benefits

• Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses. • Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. • Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. • Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. • Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.