TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.
February 6
π Alabama β Remote
π Florida β Remote
+3 more states
β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
π¦ H1B Visa Sponsor
TD SYNNEX is a global IT distributor and service provider offering a wide range of technology solutions, services, and products to enable business transformation. They provide advanced solutions in data centers, cloud computing, IoT, networking, security, and more, serving enterprise and client markets. Their offerings include a unique assortment of over 150,000 products, covering PCs, mobile phones, consumer electronics, and other innovative devices. TD SYNNEX also specializes in professional audiovisual solutions, design software distribution through their Datech division, and advanced computing components via their Global Computing Components division. The company emphasizes delivering end-to-end solutions with their extensive portfolio and expertise in modern IT infrastructure, analytics, and collaborative technologies.
β’ Provide L2 technical support for IBM systems, including servers (Power Systems, zSeries), storage solutions, and associated software. β’ Diagnose and resolve hardware, software, and network issues related to IBM technologies. β’ Consult on system configurations and plan of action to resolve complex incidents. β’ Analyze system logs, error reports, and performance metrics to identify and rectify issues. β’ Work with L1 support to escalate unresolved issues and take ownership until resolved or escalated to L3 support if necessary. β’ Monitor the performance, capacity, and health of IBM systems to ensure high availability and performance. β’ Perform routine system maintenance, including firmware updates, patch management, and software upgrades. β’ Assist with backups, disaster recovery, and restore operations in coordination with the IT infrastructure team. β’ Respond to incidents and service requests in a timely manner, adhering to the established SLAs. β’ Provide courteous, professional phone support to both internal and external customers on a wide variety of technical issues.
β’ 5+ years of experience in L2 technical support or a similar role, with a focus on IBM systems. β’ Hands-on experience with IBM Power Systems, IBM zSeries (Mainframe), IBM AIX, IBM i-series/p-series, (AS/400), or IBM storage solutions (such as Storwize or FlashSystem). β’ Experience troubleshooting system logs, error reports for Lenovo and Supermicro systems. β’ Familiarity with virtualization technologies such as IBM PowerVM or VMware. β’ Familiarity with monitoring tools such as IBM Tivoli Monitoring or Nagios. β’ Proficiency in command-line interface (CLI) usage, shell scripting, and automation tasks. β’ Develop and maintain a strong working relationship with team colleagues and customers. β’ Coach L1 technicians on process improvement and technical knowledge. β’ Participate in on-call rotation every 4-6 weeks as required.
β’ Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses. β’ Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. β’ Diversity, Equity & Inclusion: Itβs not just a phrase to us; valuing every voice is how we succeed. β’ Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. β’ Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Apply NowFebruary 4
Join a remote team to support users and solve technical problems for Neon Postgres.
February 3
Join a global digital marketing leader as a Technical Analyst focusing on WordPress solutions.
January 31
As a Technical Support Engineer, resolve issues related to CloudQuery's developer-first cloud governance platform.
πΊπΈ United States β Remote
π° $15M Series A on 2022-06
β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
January 31
Customer Support Engineer role at 15Five, assisting customers through various support channels.
πΊπΈ United States β Remote
π΅ $58k - $61k / year
π° $52M Series C on 2022-07
β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
π¦ H1B Visa Sponsor
January 30
Manage customer support tickets and ensure customer success at BioIntelliSense, a healthcare tech company.
πΊπΈ United States β Remote
π΅ $50k - $80k / year
π° $45M Series B on 2021-07
β° Full Time
π‘ Mid-level
π Senior
π Support Engineer
Discover 100,000+ Remote Jobs!
Join now to unlock all job opportunities.
We use powerful scraping tech to scan the internet for thousands of remote jobs daily. It operates 24/7 and costs us to operate, so we charge for access to keep the site running.
Of course! You can cancel your subscription at any time with no hidden fees or penalties. Once canceled, youβll still have access until the end of your current billing period.
Other job boards only have jobs from companies that pay to post. This means that you miss out on jobs from companies that don't want to pay. On the other hand, Remote Rocketship scrapes the internet for jobs and doesn't accept payments from companies. This means we have thousands more jobs!
New jobs are constantly being posted. We check each company website every day to ensure we have the most up-to-date job listings.
Yes! Weβre always looking to expand our listings and appreciate any suggestions from our community. Just send an email to Lior@remoterocketship.com. I read every request.
Remote Rocketship is a solo project by me, Lior Neu-ner. I built this website for my wife when she was looking for a job! She was having a hard time finding remote jobs, so I decided to build her a tool that would search the internet for her.