Customer Support Engineer

January 31

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15Five

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15Five is a performance management platform designed to drive important business outcomes. It transforms people data into guided actions through its strategic HR command center, aiming to improve manager effectiveness, increase employee engagement, and maximize employee performance. 15Five offers various products such as performance reviews, engagement surveys, and tools for upskilling managers. Over 3,000 organizations trust 15Five for its effective performance management solutions, making it essential for high-growth companies.

Employee Feedback Reporting • Culture Tools • Employee Engagement • Performance Reviews • People Management

201 - 500 employees

Founded 2013

👥 HR Tech

☁️ SaaS

💰 $52M Series C on 2022-07

📋 Description

• Our goal is to exceed expectations through our next-generation product, as well as through our amazing service as well. • The Customer Support Engineer is responsible for assisting with support issues through chat, Zendesk, and Zoom. • As a 15Five product expert, you will be the face of our brand and the first-line support for our customers. • A quickly developing platform, 15Five has a number of different features, products, and services that the Support Engineer is expected to speak to and support for our customers. • A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business is a must for this position.

🎯 Requirements

• At least 3 years of experience in high volume customer or technical support • At least 2 years specifically in SaaS • Experience with Zendesk, Django, Jira, Zoom and Slack • Knowledge of HR and HRIS’ a plus • Impeccable writing and speaking skills • Attention to detail • High levels of empathy and emotional intelligence • Curiosity mindset • Must be a self-starter and have good time management skills

🏖️ Benefits

• Full Medical, Dental, and Vision Insurance • Flexible Time Off (minimum 3 weeks off every year) • Employer paid Short-Term, Long-Term Disability, and Term Life • 401K with 4% match at 6 months of employment • Inclusive Benefits Stipend (to help cover some of the gap on medical needs not covered by traditional benefits) • Up to 16 weeks Paid Parental Leave for birth and non-birth parents • 16 paid holidays in 2025 • TalkSpace (mental health therapy) • Wellness Coach App (offers meditation and movement classes, courses, workshops, and panels in a live and interactive setting) • Thrive Time (2 hours of time on Friday dedicated to your personal self-care/self-growth/recharge activities) • Monthly reimbursement for internet • Sabbatical Program accessed at 7 Years • Extensive training and development such as strengths discovery and alignment and Manager specific development opportunities