Level 2 Support Technician

January 29

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DistantJob

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DistantJob is a remote staffing agency specializing in the recruitment of top-tier technical talent from around the world. Unlike traditional outsourcing firms or freelance sites, DistantJob focuses on offering headhunting services to find individuals who fit specific job requirements and company cultures. They provide cost-effective staffing solutions by sourcing talent from offshore locations while maintaining high quality and retention standards. DistantJob takes a tailored approach to recruitment, ensuring candidates have both the hard and soft skills needed for success, and facilitating a seamless integration into client companies.

51 - 200 employees

🎯 Recruitment

👥 HR Tech

☁️ SaaS

📋 Description

•Did you know that queue is pronounced from only the letter 'q' as the other four letters are waiting for their turn? Don't get the wrong idea though - our client's ticket queue is spick and span! •They are a leading Managed Services Provider who have been in the industry for nearly fifteen years. •They like to think of themselves as a community-centered organization: they have clients in different sectors within their region, and their mission is to help them succeed. •Their values? To do it with empathy - they want to deliver friendly, caring, and responsive service 100% of the time. •They have a small and highly efficient team, with a leader who has 25 years of experience in the IT support industry. •The team is fairly small - you'd be working alongside a Director of Operations and Level 3 Engineer, and a few other Level 2 Engineers. •They're expecting to grow at least 50% this year, so business is booming! •This is a perfect position for someone who enjoys working alongside customers to prepare tailored solutions for their technical needs, •and someone passionate about breaking down intricate problems. •This client is keen on finding someone who is able to manage tickets, and wants to grow with the company. •Their ticket queue is in the single digits, so despite their growth they have everything under control, •and have a well-organized task management plan to ensure everything is taken care of. •Collaboration is the key here - you'll be constantly in sync with your team members.

🎯 Requirements

•3+ years of experience as an IT Technician, preferably for an MSP (or serving multiple clients). •MS 365 administration. •Desktop and server operating systems (Windows 7 and 10, Server 2008, 2012, and 2016, and Mac OS). •Active Directory. •Understanding of networking devices and appliances. •Exellent interpersonal, problem-solving, and customer service skills •Familiarity with these brands: Android, iOS, Microsoft, Ubiquiti, Apple, Dell, Lenovo, HP, APC, Aruba, Datto, Cisco, QNap, Proofpoint, SonicWALL, Sophos, Synology.