Enterprise Account Manager

6 days ago

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Teachers Pay Teachers

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TPT (formerly Teachers Pay Teachers) exists to empower teachers to teach at their best$1. .$1

Technology • Marketplace • Education • Entrepreneurship • EdTech

51 - 200

💰 Private Equity Round on 2014-12

Description

• Design and implement language training programs and client management. • Develop strong client relationships and monitor usage. • Manage subscription renewals, upsell and customer engagement activities.

Requirements

• BA/BS from an accredited institution required (Pedagogy, Languages is a plus) • 3+ years of account management, customer success and/or professional services experience with B2B software/technology companies (preferably academic/learning software) • Experience working in multicultural teams with deep knowledge and experience in the Middle East and Africa Regions • Fluency in French and English or Arabic and English, all three will be highly advantageous for the candidate; Turkish proficiency is a plus • Marketing experience, leadership skills and strong relationship management ability • Experience implementing effective customer service/training and/or consulting services • High honesty, integrity, and accountability skills • Excellent written and verbal communication, presentation and negotiation skills • Program/project management experience • Ability to multi-task and communicate effectively in a high paced environment • CRM and IT aptitude knowledge desirable (salesforce.com) • Strong analytical skills (e.g. reporting, excel, data analysis) • Ability to travel (up to 50%) when required to client sites • Passionate about being a customer advocate with a sense of urgency and energy