Customer Care Representative

April 9

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $16 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Team Focus Insurance Group

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Team Focus Insurance Group is a provider of flexible, cloud-based core administration and underwriting platforms designed to help insurance companies manage exposure, improve operating costs, and maximize profitability. Their InFocus Platform supports customer service, policy, billing, claims administration, and more, with a focus on real-time risk management. Team Focus offers tailored solutions and business process outsourcing (BPO) services to insurance companies, managing tasks like agency services, print, mail, and regulatory reporting. With a strong emphasis on technology and service integration, Team Focus Insurance Group caters to insurance startups and managing general agents (MGAs) by enhancing efficiency and providing bespoke software solutions.

MGA • Program Management • Insurance Software • Wholesale Broker • Claims

201 - 500 employees

Founded 1998

☁️ SaaS

🤝 B2B

📋 Description

• Provide exceptional customer service utilizing the telephone; responding to the questions and concerns of client’s policyholders and insurance agents • Gather, organize and forward information to other areas for handling or consideration • Take ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed.

🎯 Requirements

• Excellent telephone and verbal communication skills • Ability to obtain, organize and present information and ability to handle multiple tasks as assigned • Working knowledge of production systems • One (1) to two (2) years of customer service experience; or equivalent combination of education and experience.

🏖️ Benefits

• Medical, Dental, Vision, Life, Pet • Flexible Spending Account • Competitive Salaries • 401K Match • Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave • Short and Long-Term Disability • Employee Support Programs, Including Mental Health • Tuition Reimbursement • Matching Charitable Gift Program • Lucrative Referral Program • Commuter Benefits • Flexibility: Remote and Hybrid Opportunities Available