Part Time Inside Sales Specialist

November 12

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TAG - The Aspen Group

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Description

• Maintain a high level of integrity, organization, and time-management. • Maintain individual benchmark or above benchmark for Inside Sales Key Performance Indicators • Coordinate with leadership to overcome Key Performance Indicator setbacks & objections. • Role-model and promote Chapter’s core values and culture within the department. • Respond to all New Lead inquiries with a sense of urgency, professionalism, and joy. • Utilize empathetic listening to discover prospect goals and motivation (firefly). • Build and nurture relationships with New Leads through telephone, text, chat, social platforms. • Clearly articulate Chapter points of differentiation including Chapter’s philosophy and approach to aesthetic care and wellness. • Create new appointments with strong attention to detail and commitment to accuracy. • Maximize the appointment with recommendations that enhance the guest’s experience: complementary treatments, Membership, and financing. • Overcome obstacles that inhibit conversion. • Perform routine follow-up communication for new guest leads to convert at or above expectations. • Follows the Chapter sales lead management process. Leverages tools, reports, and resources to maximize results. • Drive results and achieve goals in lead conversion, promotional campaigns, and events.

Requirements

• Educational Level: High-school diploma or equivalent • Job Related/Industry Experience: 2 years of recent customer service experience. • A quiet, private, distraction-free work environment with limited interruptions/background noise • Excellent verbal communication skills and telephone etiquette • Clear, concise, and professional written and digital communication skills • Ability to identify high-level customer issues that require resolution and/or escalation. • Strong organization and time management skills • Strong computer skills and demonstrated sound decision-making skills. • Retail or guest service experience in the service industry • Strong proficiency with multi-tasking across computer programs • Ability to work within the hours of 8am-9pm EST from anywhere in the United States • Experience with CRM and Lead-Management systems favored, but not required.